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EMaC has been trusted by AM100 groups, independent retailers and car manufacturers to make a difference to their consumer offerings since 2004.
We work with more than 500 dealer groups and 16 OEMs, many of whom have partnered with us for 10-plus years. We drive an aggregated £250m of revenue into the UK dealer network annually through our range of added value retention solutions.
As we approach our 20th anniversary, with a fresh new corporate look, continual innovation and product evolution remain central to our strategic vision.
This year we were awarded AM’s Dealer Recommended supplier status, a proud accolade we have held for 13 consecutive years, recognising our market-leading service plans. Working closely with our partners enables us to deliver the tools needed to secure consistent sales and aftersales income and drive customer retention for retailers.
Evolving product portfolio
Although we are the acknowledged leader in the introduction and roll-out of service plans over the past two decades, with a live book of 1.8 million consumers, EMaC has evolved in recent years.
We have expanded our product portfolio to address the wider sales and aftersales requirements of dealers, helping them create positive customer experiences that lead to increased retention and greater revenue. The first step was the 2019 debut of our Maintenance Plans, these included extended warranty cover, cosmetic repairs, tyres and alloy wheels. Available for a fixed price or subscription and offered individually or as a package.
The appetite for them has been strong, with the number of plans sold growing by more than 270% in the last full year, delivering peace of mind to customers and boosting aftersales retention and profitability for dealers. Furthermore, with the cost of living hitting household budgets we have seen maintenance plan subscriptions rise significantly, putting them on course to overtake one-off fixed term payments for the first time.
Our approach to positive outcomes
Although not regulated by the Financial Conduct Authority (FCA), because we are a provider of service and maintenance contracts, we set ourselves an obligation to meet all of its Consumer Duty and Treating Customers Fairly requirements. Indeed, we exceed many of them.
To demonstrate this, we chose to become accredited by the Motor Ombudsman, under its vehicle warranty code, even though we were not obliged to.
By doing this we recognise the confidence we have in our products and services and welcome the opportunity to work with the Motor Ombudsman should dispute resolutions ever be needed.
We believe it is important to be part of that process both for our partners and their customers.
Automotive retention solutions. All taken care of.
Email – dealersupport@emac.co.uk
Web – www.emac.co.uk