Ather Energy has introduced a new service called ExpressCare which allows customers to get their electric scooters serviced within 60 minutes without compromising on service quality.
- Two technicians work together to cut down service time
- 50 ExpressCare centres to be operational by March 2024
This initiative aims to redefine the vehicle servicing experience by providing quick, efficient, and high-quality service. As of now, there are 20 ExpressCare service centres across eleven cities, and the company plans to expand the number to 50 by March 2024 as part of its ongoing expansion strategy.
ExpressCare is designed to prioritise customer time, ensuring a swift and smooth service experience. The process involves two certified technicians working simultaneously on the electric scooter to complete a comprehensive service within 60 minutes – significantly reducing standard servicing times and allowing customers to get back on the road quickly.
The ExpressCare workshops will also implement an appointment system, enabling customers to reserve bays in advance for enhanced convenience. Customers can avail the express service for a nominal premium ranging between Rs 125 – 150. Over 2000 customers have availed this service in the last two months, the company shared.
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Ravneet Singh Phokela, Chief Business Officer of Ather Energy, commented, “We have always believed in an ecosystem approach when it comes to building EVs, and providing a seamless service experience is part of it. To further enhance the service experience, we are introducing ExpressCare, which will ensure quicker service. We will continue to introduce more services in the coming months to provide a hassle-free experience to consumers.”
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